Appendix 10 INMATE GRIEVANCE SYSTEM
INMATE GRIEVANCE SYSTEM
Access to Courts 19 Classifications 183 Commissary 56 Conditions 19 Education 1 Education-Academic 28 Education-Vocational 6 F d Service 140 Grievance workplace 31 Inmate Accounts 81 Law Library 17 Laundry 38 Library 14 Mail 164 healthcare 452 Phone-Legal 2 Phone-General 34 Physical Plant 18 Policy and Procedures 2 Programs 315 Property 497 Records 3 Religion 26 protection 256 Sexual Misconduct 5 Sexual Misconduct-Staff 4 Staff Conduct 77 Staff Misconduct 96 usage of Force 21 Visitation 23 Work 52
Three-quarters of those grievances had been in just six groups
Property 497 Health 452 Programs 315 Security 256 Classifications 183 Mail 164 F d Provider
Home. Inmates grievances about home averaged 30 in January and February but raised to 159 in March, after an institution-wide search («shake-down») for weapons as well as other contraband after two inmate homicides. ( start to see the section in the «Spring 1998 Mass Shakedown» under.) Through that shake-down, numerous staff were assigned to find inmates’ home and confiscate that which inmates are not permitted to have; unfortunately, afterward many for the «confiscation sheets» were lacking.
In line with the Sergeant now in control of the getting and Discharge Department (R&D), two spaces had been full of confiscated home, the owners of that have been often tough to identify. In reality, the R&D records show 733 filed «property claims,» although an estimated 100 of the was «duplicates.» Whatever the case, since March 1998, the NEOCC has received to cope with the massive burden of trying to sort out inmate home.
Really, the grievance process may well not continually be the one that is best for inmates to regain their house, although the NEOCC policy on Inmate Grievance treatments (#14-1, 5/21/98) does list » the loss of home legitimately possessed by an inmate» as being a «grievable matter.» Another policy that is NEOCC#14-6) covers Claims for Lost/Stolen Inmate Property. So it’s understandable that inmates might have been confused about which filing method to utilize. Thus, often the responses to inmates’ property-related grievances were that they should file home claims alternatively, that they should await the «large task force» in property to complete its work, or they should wait until the warden responds. In regards to the latter, the warden, since recently as September 1998, was talking to inmates individually to be in their home claims В a process that has been time-consuming for him and slow for the inmates. In October, however, during a three-day property that is institution-wide and issuance, inmates had been invited during an «open house» into the gym to settle any outstanding claims straight and individually through the associate wardens.
After March, grievances about home dropped back again to an average of about 55 per month. Which is noteworthy that the total amount of inmate property in R&D was reduced to some racks, having an improvement that is obvious exactly how it is being managed. (as an example, a review during the NEOCC March 11-13, 1998, headed by the DOC Deputy Director for Institutions, reported approximately 65 bags of home return that is awaiting the DOC for inmates who were no further even at the NEOCC.)
Health. Grievances about medical care represented seventeen % of grievances filed В the average of approximately 56 per month. A spot-check of these filed in May recommended that a lot of complaints were about perhaps not getting medical appointments or medications, and also the resolutions had been generally speaking settled by indicating that the inmate had now received exactly what he had requested. The outcome regarding the Trustee’s report on NEOCC medical care are detailed somewhere else in this report.
Programs. Grievances about programs represented twelve percent of grievances filed В the average of about 40 per month. Complaints in January and February averaged about 26, but then increased to 33 in March and also to the average of about 46 for April through August. Noting this enhance following the housing stratification and controlled motion had been implemented, and as a result of inmate complaints to the review team about their lack of access to programs, the review team examined the topics associated with inmates’ grievances in this category. There was clearly no pattern that is particular nevertheless, and few had been in regards to the not enough programs or access to those programs.
Safety. Grievances about categorized as «security» represented twelve percent of all grievances filed В the average of approximately 32 per month. The Grievance Officer explained, however, that often this category just isn’t about protection as a result, but about allegations about actions of safety staff. As examples, among those had been complaints about staff perhaps not using the intercom to announce tasks, maybe not leaving a meals slot open, and products that are commissary after having a r m search.
Additionally, starting in about May, a few previously split categories about staff misconduct had been combined with security category, this provides you with the l ks that complaints about protection had increased.
Classifications. Grievances about classifications represented seven per cent of all of the grievances filed В a typical of approximately 23 each month. Might ( about the time the housing stratification had been completely implemented) ended up being the highest month with 50. A lot of complaints had been actually about housing assignments (significance of solitary mobile, non-smoking mobile, etc.). Others had been custody classification itself, which, of course, materially affects housing assignments during the NEOCC.
Mail. Even though mail was the fifth category that is largest of inmate grievances, it represented just six percent of all grievances filed В the average of only twenty per thirty days, away from an inmate population of approximately 1,500. Some inmates reported verbally towards the reviewers about mail, however the review group found that the NEOCC mail r m on 9/24/98 was processing mail postmarked on 9/21/98 or 9/22/98, without any apparent backlog. This is a improvement that is marked since a review during the NEOCC March 11-13, 1998, headed by the DOC Deputy Director for organizations, found undelivered mail dating back in to February 1998.
F d Provider. Despite the fact that f d service had been the sixth biggest category of inmate grievances, it represented only five per cent of most grievances filed В an average of about 17 each month from an inmate population of approximately 1,500.